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Be Wary of the MBA Syndrome.

9/27/2013

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MBA Syndrome: Some who sits in a corner office and thinks he knows what the customer wants but has never met one.

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I remember meeting the former Chairman of the Board of  Walmart.

Someone in the room asked how Walmart managed to keep 1 million employees going in the same direction.  He interrupted and stated..."actually 1.5 million employees".  Then he went on to tell us of the fight against the MBA syndrome that all  organizations struggle with.  

This syndrome is what befell Sears and many other well known retailers.  It is about business managers with freshly minted MBA's come to run businesses.  They sit in office towers and are distant from the manufacturing floor.  They do not get there hands dirty in the day to day operations and have much more important decisions to make.  They do not talk to customers and cannot remember the last time they did...nor do they want to to.  They have real work to do.

He went on to say that every Walmart Manager must spend a door on the floor of their store each week.
(No Sears Tower for Wal-mart!)
Key:  Love your customers... (or someone else will!)


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Sundown Rule...A Wal-Mart Value

9/20/2013

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It's a rule we take seriously at Wal-Mart. In this busy place, where our jobs depend on one another, it's our standard to get things done today - before the sun goes down. Whether it's a request from a store across the country or a call from down the hall, every request gets same-day service. These are our working principles.

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Don't Wait to solve a problem.
Solve and Do it today.

In all relationships we tend to put things off.  Perhaps we are afraid of the confrontation, perhaps  we don't like making others feel uncomfortable.

Do NOT put off those challenging talks. Do not do what is easy.  Do not accommodate a slow pace. We need a sense of urgency.



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Over Promise?

9/16/2013

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Our Problem: Over-promise and Under-deliver... and be bankrupt tomorrow.

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To read about Stockton California Bankruptcy Click here 

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